Refund and Cancellation Policy
Last updated: October 7, 2026
1. Overview
This policy explains how cancellations and refunds work for services and products from Nex Digital Craft. Please read it before you place an order. If you order through Fiverr, the Fiverr Terms of Service and Fiverr’s order and refund process apply to that order.
2. Custom Website and Development Services
- Before work starts: if you cancel before we begin work, you receive a full refund of any advance payment.
- After work starts: if you cancel after we have started, we refund the part of the payment that covers work not yet done. Work already completed and approved deliverables are not refundable.
- After delivery: once the final work is delivered and approved, or the website is launched, the payment is non-refundable. Within 7 days of delivery we will fix, at no extra cost, any defect that does not match what we agreed in writing.
3. Ready-Made Templates (Digital Products)
Because templates are digital products that cannot be returned, they are non-refundable after they have been delivered. If a template has a defect we cannot fix, or it is materially different from its live demo and description, contact us within 7 days of delivery and we will fix the problem or, if we cannot, refund the payment. Please preview the live demo before you buy.
4. Revisions and Changes
Each package includes the number of revision rounds shown on our pricing page. Extra changes outside the agreed scope can be quoted separately and are not a reason for a refund.
5. Third-Party Costs
Costs paid to third parties, such as domain names, hosting, premium plugins, themes, stock images or fonts, are non-refundable once purchased on your behalf.
6. How to Request a Cancellation or Refund
Contact us by email at support@nexdigitalcraft.com, through the contact form at nexdigitalcraft.com/contact/ or on WhatsApp at +91 81301 68419. Please include your name, what you ordered, the date and order or invoice number, and the reason for your request. We will acknowledge your request within 3 business days and tell you the decision after reviewing it.
7. Refund Processing and Timeline
Approved refunds are sent to the original payment method used for the order. After approval, refunds usually reach your account within 5 to 7 business days, and in some cases up to 10 business days depending on your bank or payment provider.
8. Cancellation by Us
If a project cannot continue, for example because we cannot reach you for an extended period or the agreed requirements change significantly, we may pause or close it. Refunds in that case are handled as described in section 2. If we cannot deliver an order for any reason on our side, you receive a full refund of the amount for the undelivered part.
9. Changes to This Policy
We may update this policy from time to time. The version on this page at the time of your order applies to that order.
10. Contact Us
Nex Digital Craft, Noida, India. Email: support@nexdigitalcraft.com. WhatsApp: +91 81301 68419.
Questions about this policy?
Send us a message and we will get back to you.
